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This FAQ covers common support and usage questions related to the products. Questions of a more technical nature are covered by the forum. If you have questions about your purchase, registration or customer account, please read the Customer FAQ. Axialis IconWorkshop™ Axialis IconWorkshop is the industry standard, the only application compatible with all icon formats. Using IconWorkshop you'll be able to create icons for Windows®, Macintosh® OS and Unix®. Additionally, this all-in-one application includes all the features you need to deal with icons: an editor to create from scratch or retouch icons; tools to create icons from images (PSD, BMP, PNG...) or create images from icons; a cross converter Windows-Macintosh; create icons using 10 ready-to-use Photoshop templates; use 2 plug-ins to transfer your artwork from Photoshop and Illustrator; use thousands of ready-to-use image objects that you can assemble together to create icons and more... This is why it's widely used by professionals icon authors and developpers. • Is IconWorkshop compatible with Windows Vista™? Yes. Axialis IconWorkshop (version 6.10 or superior) is fully compatible with Windows Vista™ (interface, features, UAC...). • Can I create and use Windows Vista™ icons with IconWorkshop? Yes. Windows Vista™ introduced a new icon format: 256x256 PNG compressed (see this topic). Axialis IconWorkshop fully support this format. Also, It permits to use Windows Vista™ icons in your software projects now by compressing them directly in EXEs. Start to create and use Windows Vista™ icons today with IconWorkshop! • Can I create Macintosh® icons? Yes. IconWorkshop supports reading and writing of all existing Macintosh icon formats including 256x256 format for OSX 10.4 (Tiger) and the latest 512x512 format for OSX 10.5 (Leopard). You can create them from scratch, using Photoshop® templates, image objects or convert existing Windows® icons to the Macintosh® format. • Is IconWorkshop a Windows or Macintosh application? IconWorkshop is a Windows® application. It permits to create Macintosh® icons but it works under the Windows® only. Once an icon is created in Macintosh format (ICNS, RSC or MacBinary), simply transfer it to a Macintosh® computer. IconWorkshop works on all versions of Windows® from Windows 95 to Windows Vista™. • Can I create Windows® XP icons with IconWorkshop? Yes. Axialis IconWorkshop supports Windows® XP icons with alpha channel. For more information on icons see this topic. To learn more on how to create Windows® XP compliant icons, see this topic. • Can I convert icons between Macintosh® and Windows®? Yes. The conversion can be done in both ways. You can simply open an icon and save it for the other operating system. A professional feature permits to convert a set of icons in batch mode. Read this topic to learn more on Mac-to-Windows conversion. • I work with Adobe Photoshop® and Illustrator®. Can I use IconWorkshop efficiently? Yes. With IconWorkshop Professional Edition you can install plug-ins that will permit you to transfert an image from Photoshop and Illustrator to IconWorkshop in memory directly without using a temporary file. Another great feature is the ability to use 10 ready-to-use templates. They permit to create icons in different formats using the professional tools of Photoshop, then export the whole icon in one step into IconWorkshop. You can even create your own templates. • I use to work with transparent PNG images. Can I create icons from PNG? Yes. This was a widely requested feature, and we've implemented it with pleasure. You can open any transparenct PNG (and even PSD, BMP or GIF) in the product and create an icon with its different formats in one click! This is an awesome feature. See this topic to learn more. You can even create several icons from a set of images in one operation (learn more). • I'm not good at drawing, how can I create attractive icons? Simply by using IconWorkshop! Using ready-to-use image objects, you can create attractive icons using a few drag & drops. Registered users can download thousands of objects from our website and create professional-looking icons in a few minutes. For example, the blue help icon at the top of the page has been created in seconds using image objects, then saved as GIF for web. Yes. The Professional Edition permits you to compile an icon library (set of icons on one ICL file) and create a handy installation package. The user will easily install it on his computer. You can even create key-protected installations to sell your icon sets. • Should I buy the Home or Professional edition?
First of all, only the professional Edition has the full set of features, see comparison table.
If you want to use your icons in a company or organisation you must purchase the Professional Edition. If you want to sell your icons you must purchase the Professional Edition. • What about future versions? What's Axialis policy on upgrades? Axialis IconWorkshop will evolve in the future. Periodically we release new versions. Axialis policy on upgrades is the clearest possible: FREE UPGRADES FOR LIFE. To get more information on Axialis Lifetime License read this. • I purchased AX-Icons years ago. Am I entitled for a free upgrade to IconWorkshop? Sure, you're still a customer. Just contact Axialis team to ask for a free upgrade (request a download link and product key). You'll be asked for your order# to authenticate your purchase. Axialis Professional Screensaver Producer • What kinds of screensavers can I create with Professional Screen Saver Producer? Almost all kind of screensavers can be created with Professional Screen Saver Producer. It creates screensavers based on sprites (small animated objects moving on screen), Flash® movies, slideshows and video clips (AVI, MPEG, QuickTime® and Real®). • Are my screensavers compatible with all Windows® versions? Yes, they're compatible with the following versions of Windows®: 98, 98SE, ME, NT4, 2000 and XP. Additionally, tests under XP-SP2. The program works under Vista, however it is not certified and we recommend to test the tryour version on your Vista computers. A Vista-certified version will be released soon (free upgrade as guaranteed by our Lifetime License). • Can I distribute or sell the screensavers I've made?
Yes it has been designed to produce redistributable screensavers.
With the Personal Edition you can create SCR files for your own use or for free redistribution (non-profit only). You'll be able to give them to your friends or members of your family. • Is it easy for a user to install my screensavers? Yes, if you purchase the Corporate Edition, you'll be able to create professional and easy-to-use installation packages for your screensavers. Many options are available to customize the installation package (color, illustration image, license agreement, un-installation...). • Can I create shareware (time limited) screensavers? The Corporate Edition includes this feature. It will permit you to create installation package with time-limited features. The user will be able to test the screensaver for a limited period of time. If he's satisfied with it, he purchases a key to unlock the limitations. You can generate keys using a buit-in feature. Again, this is possible with the Corporate Edition only. • Can I create screensavers for Macintosh®? No, sorry. The product permits to create screensavers for Windows® platforms only. Macintosh® developpement is not planned yet. • Should I buy the Personal or Corporate edition?
First of all, only the Corporate Edition has the full set of features, see comparison table.
If you want to use your screensavers in a company or organisation you must purchase the Corporate Edition. If you want to sell your screensavers you must purchase the Corporate Edition. • Can I use the media files included in the product to create screensavers? Yes, and no. Yes, if the media files have been created by Axialis. No, if the media files have been created by third-party authors. In such a case, you have to contact the authors directly to ask for a permission. To get author contact, select the file in the librarian, right-click on it and choose "properties". • What about future versions? What's Axialis policy on upgrades? Axialis Professional Screen Saver Producer will evolve in the future. Periodically we release new versions. Axialis policy on upgrades is the clearest possible: FREE UPGRADES FOR LIFE. To get more information on Axialis Lifetime License read this. Axialis CursorWorkshop™ • What is Axialis CursorWorkshop?
Axialis CursorWorkshop is a professional cursor authoring tool which permits creating hi-quality static (CUR) and animated (ANI) cursors. It supports all image formats in cursors up to RGB with alpha channel (high-quality cursors used in Windows XP and Vista.
There are at least 3 reasons to create cursors: • Is CursorWorkshop compatible with Windows Vista™? Yes. Axialis CursorWorkshop (version 6.31 or superior) is fully compatible with Windows Vista™ (interface, features, UAC...). • I work with Adobe Photoshop® and Illustrator®. Can I use CursorWorkshop efficiently? Yes. With CursorWorkshop Professional Edition you can install plug-ins that will permit you to transfert an image from Photoshop and Illustrator to CursorWorkshop in memory directly without using a temporary file. The vector artwork is automatically rasterized during the transfer. • I use to work with transparent PNG images. Can I create cursors from PNG? Yes. You can open any transparenct PNG (and even PSD, BMP or GIF) in the product and create a cursor with its different formats in one click. You can also use PNG filmstrips to create animated cursors. You can even create several cursors from a set of PNG images in one batch operation. • I'm not good at drawing, how can I create attractive cursors? Simply by using CursorWorkshop! Using ready-to-use image objects, you can create attractive cursors using a few drag & drops. Registered users can download thousands of objects from our website and create professional-looking cursors in a few minutes. • Can I distribute my cursors? Yes. CursorWorkshop permits you to compile a cursor library (set of cursors on one CUL file) and create a handy installation package. The user will easily install it on his computer. You can even create key-protected installations to sell your cursor sets. • I purchased AX-Cursors years ago. Am I entitled for a free upgrade to IconWorkshop? Sure, you're still a customer. Just contact Axialis team to ask for a free upgrade (request a download link and product key). You'll be asked for your order# to authenticate your purchase. • What about future versions? What's Axialis policy on upgrades? Axialis CursorWorkshop will evolve in the future. Periodically we release new versions. Axialis policy on upgrades is the clearest possible: FREE UPGRADES FOR LIFE. To get more information on Axialis Lifetime License read this. Ask Questions to the Axialis Support Team If you didn't find an answer to your question in the FAQs, you can contact Axialis Support Team directly. In your message body please specify (if possible): • Axialis Program Name • Order Number or Product key • Your Name • Address • Your Configuration (Windows version, SP, Video card & driver, processor...)
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