How to upgrade to the latest version?
As an Axialis customer you're entitled for the lifetime license (read more about lifetime license). As a result, you can upgrade your product to the latest version (for free) at any time. Several methods are available:
Using the product built-in feature (recommended method)
A built-in feature permits you to upgrade online automatically. You must be registered as an Axialis customer (see how to) and your account must be active. You also need your username and password to upgrade (more info on username). This feature will contact the Axialis server and download an upgrade patch that will be automatically applied. In a few minutes, your product is upgraded to the latest version. This is the easiest and fastest way to proceed.
1. Launch your product. In the menu, select Help/Free Online Upgrade or press Ctrl+F8.
2. Follow the procedure as specified in the product help (press F1, select Using Free Online Update)
By downloading the latest version (full install)
Please try the method above (using the product feature) before trying this one.
• By accessing your account
1. Login to your account from this page. You need your username and password to access your account. If you can't recall your username read this.
2. Choose the option "Download a product" in the menu. A list containing the product you've registered is displayed.
3. Click "Receive a download link" for the desired product.
4. A few seconds later, you receive an email with a personal download link in your mailbox.
• By searching in the purchase database
Please try the method above (accessing your account) before trying this one.
This method is not bulletproof since it performs a sequential search in the database using criteria you specify (order#, name and email required). Additionally, it works for DigiBuy orders placed after June 1999 only.
1. Visit this page. Choose the option "Request a product download" in the menu.
2. Fill the form (follow the instructions), click Submit.
3. If the order number and the name match, you receive an email a few seconds later with a personal download link in your mailbox.
• By requesting a download link to Axialis directly (last option please)
If you failed with the above procedures, contact us specifying information about you and your purchase (order#, email, name, address, approx date...). We'll do our best to search and send you a link as soon as possible.